Dotster Not Recomended

May 3, 2007

After posting this on Twitter:

Whoever is recommending dotster for hosting and domains please stop. Sorry, but if you’re not ignorant you’re an idiot.

Jared asked, “What’s wrong with Dotster?”. LOL, I had forgotten he uses it.

I was requested to setup a client’s outlook to receive email from one of his many domains he purchased through Dotster today and I anticipated it to take a few minutes since he already had a server/hosted plan. Nope, it took forever and I found out a lot of crappy things about Dotster.

First thing I noticed, you can’t add additional domains to your server plan. I’m not sure how they could get away with this so I contacted “live” tech support and after a quick “hello, how can I help you” I never received a reply and I waited 20 minutes since I was looking through documentation and the control panel. Maybe it was the plan that he purchased but any hosting plan limited to one domain is inexcusable.

I just gave up on the hosted plan and looked into the domain configurations. Turns out they love the idea of upselling the customer.

dotster.png

Additional POP and SMTP is $12/yr.

I’m a GoDaddy fan. And after seeing this I’m a bigger fan because the second, third, fourth, fifth and seventh options are all free. I was amazed to see that domain forwarding was an extra charge as well as e-mail forwarding. I’m unclear with transfer locking since it says free / $10 and I thought domain locking was required by ICANN.

I ended with the gmail solutions Setting up the client with e-mail forwarding to gmail where POP access is free and has a bunch of other spectacular features that I rather not list here but I will say it’s the best solution I’ve found for managing e-mail from your own domains. That way he can have webmail access, archiving and use personal email accounts without worry.

So that’s why I have a beef with dotster. Their confusing admin panel, limited hosting plan and extremely expensive domain registration is amusing to say the least.

aside:

Outside of the the average user perspective, like todays client; DNS management is a big plus for me with GoDaddy (it’s free BTW). I had originally started using it because I didn’t have BIND setup on my own VPS when I moved all my sites so I instead opted for the “quick and easy”. I intended to get BIND up and running but soon after I realized having GD manage DNS is ideal. Not only do I have all the controls I need but it gives the extra redundancy if my VPS crashes and I need to point to another IP. There most likely are some limitations but after 9 months I haven’t found any.