First off I would love to go into detail like Thomas Hawk has with his horrible experience with PriceRitePhoto but I won’t.
My horrible consumer experience is with 1and1, the hosting company I can no longer recommend and if you use them I strongly recommend reading this and start your cancellation now.
It all started 6 months ago when I wanted to cancel my exchange hosting plan with 1and1. I emailed customer service directly and they responded with a link to cancel services. I went directly to the site and noticed for security purposes they have you sign a form and fax it to them to verify that you want to cancel your services, understandable. So I did. 30 days pass with no cancellation 60 days pass with no cancellation and then 67 days pass with no cancellation and they bill me for 90 more days of service. During that whole time frame I emailed them over and over asking them directly to cancel the service and they kept responding with the boiler template of “please visit cancel.1and1.com to cancel any service”.
2 months ago I left 1and1 for mediatemple because of stability issues of their root servers, configuration on my side or on theirs is unknown. I sign the contract for cancellation and I notice again the service will be cancelled in 30 days, I didn’t want to pay an extra $60 because by not cancelling the service in the next 13 days it would roll into the next billing period, so I crossed the 30 days out and put NOW. Doing so I can only guess voided the fax, in the fine print it said do not edit this form and without them telling me they billed me the next period. Noticing this I emailed their billing department for weeks trying to get a real response. 50 emails later, with mostly all the messages stating they never received the fax and me replying that I had confirmation emails to prove they did, I finally got a pleasing response, “we will credit you back”. Taking their word I waited and let my accounts just cancel.
Well they didn’t, I just got another invoice showing they charged me for my root plan. Knowing that that this day would come I called my credit card company days before and reported my card lost, freezing the card. And even though the invoice was after the date I froze the card I still need to call the CC company to confirm a non-charge. And I really hope there isn’t a charge because I rather not go through the CC company on the fraudulent charges from 1and1 even if it gets me back my money, I just want this to end.
I hate 1and1, I could only assume they do this on purpose because people, including myself, will just let it drag out for moths meanwhile charging them for services they don’t use.
I'm a 
I think you hit the nail on the head in that last sentence; they do it because they know a lot of people won’t bother to go through the trouble of refusing to pay them, canceling cards, etc.
I feel your pain. I currently have 3 1AND1 servers that I have been trying to cancel for 4 months. So far it’s about 1200 dollars in charges. I’m still using bandwidth on them, and they’re stable enough to trust - so I haven’t cancelled my cards.
You should at the very least submit a complaint to the BBB.
I reckon you need a credit card for each of these type of companies. Then cancel it when you need to and you shouldnt get billed unwittingly.
Feel free to leave your feedback on http://www.1and1faq.com I know that 1and1 admins are on that board and read the posts. Leave you feedback so others can learn from your experiences. The board is independently run from 1and1.com since they don’t have their own forums. So you don’t run the risk of being censored.
I have just subscribed to 1and1.com and it seems the activation of the account takes awhile.. Is it really like this?
Well that only helps you with a decision with another host like Media Temple, if you do sign up tell them I sent you.
I had the same problem with 1and a few years ago….it was the worst hosting situation I’ve ever encountered. Now with LivingDot and could not be happier.
i was googling info on 1and1 because i have my underground band promotional website hosted with them. i started out by using their templates and then realized that the full potential of my site could not be reached using their basic, two-tier navigational template alone and have since created a beautiful site using dreamweaver.
it has now been over a month and i am unable to upload dreamweaver to this shitty web hosting server.
despite your bad experience and before i reconsider my hosting company, could you please tell me if you also used dreamweaver and if so, could you offer any advice? i am beyond frustrated with my site being put on hold as a result of this problem..
these people take FOREVER to reply back to emails and when they do, they are the most generic pieces of bullshit.
i am going to go check out livingdot, per that person above. maybe i will have better luck and can finally be productive with my site.
thanks for writing this!
Stephanie,
This one of the reason, among many, that I left 1and1. I like using Dreamweaver and had the same probelm as you’re having now. I never could figure it out and 1and1 was no help to me at all.
If you go with LivingDot I can almost gaurantee that you’ll have a much better experience; they have been great. Everytime I have a question or experience a problem and submit an email or help ticket, they respond almost immediately. There replies are always helpful and informative and they go the extra mile for their customers.
FYI: I’m am not associated with Livingdot in anyway, I do not work for them, I’m saying this because they provide great service and a quality product.
Let me know if you have any questions at all; regarding LivingDot, Dreamweaver, or anything else.
Good luck!
I recommend mediatemple. Never heard of livingdot but mediatemple.net has been the best since day one. There support rocks and is by far the best host I’ve ever had.
If you do go through mediatemple please tell them I sent you.
i too had an experience something similar like urs dan. 1and1 is one of the worst hosting companies.
Dan,
I have had a similar experience with 1and1. They confirmed my account was cancelled last year when I questioned billing. Nevertheless, they sent me a threatening letter about collections in March of this year for domain renewals in January 2006. When I contacted billing again, they just demanded a credit card number and said that the account was deleted in January. 1and1 is the worst company I’ve ever tried in my entire life. Their phone callcenter says that they don’t do anything over the phone, so I email, and then email agents tell me to phone. It’s like an infinite loop of nonservice. I’m prepared to file complaints to the FTC if they do try to ruin my credit over this.
How funny is this:
domain: ihate1and1.com
created: 11-Aug-2004
last-changed: 19-Aug-2005
registration-expiration: 11-Aug-2006
nserver: ns27.1and1.com 217.160.224.3
nserver: ns28.1and1.com 217.160.228.3
status: CLIENT-TRANSFER-PROHIBITED
registrant-firstname: Thomas
registrant-lastname: Vollrath
registrant-organization: 1&1 Internet, Inc. Online Marketing Dept.
registrant-street1: 701 Leedom RD
registrant-street2: Suite 300
registrant-pcode: 19083
registrant-state: PA
registrant-city: Havertown
registrant-ccode: US
registrant-phone: 1.6105601535
registrant-fax: 1.6105601505
registrant-email: Whois Privacy and Spam Prevention by Whois Source
admin-c-firstname: Andreas
admin-c-lastname: Gauger
admin-c-organization: 1&1 Internet Inc.
admin-c-street1: 701 Lee Rd.
admin-c-street2: Suite 300
admin-c-pcode: 19087
admin-c-state: PA
admin-c-city: Chesterbrook
admin-c-ccode: US
admin-c-phone: 1.8774612631
admin-c-fax: 49.72191374215
admin-c-email: Whois Privacy and Spam Prevention by Whois Source
tech-c-firstname: Andreas
tech-c-lastname: Gauger
tech-c-organization: 1&1 Internet Inc.
tech-c-street1: 701 Lee Rd.
tech-c-street2: Suite 300
tech-c-pcode: 19087
tech-c-state: PA
tech-c-city: Chesterbrook
tech-c-ccode: US
tech-c-phone: 1.8774612631
tech-c-fax: 49.72191374215
tech-c-email: Whois Privacy and Spam Prevention by Whois Source
bill-c-firstname: Andreas
bill-c-lastname: Gauger
bill-c-organization: 1&1 Internet Inc.
bill-c-street1: 701 Lee Rd.
bill-c-street2: Suite 300
bill-c-pcode: 19087
bill-c-state: PA
bill-c-city: Chesterbrook
bill-c-ccode: US
bill-c-phone: 1.8774612631
bill-c-fax: 49.72191374215
bill-c-email: Whois Privacy and Spam Prevention by Whois Source
That’s really no surprise but what is a huge surprise is that they don’t redirect with a url change. If you actually go to ihate1and1.com you go to there homepage and the url stays.
Would you fack off, Dan and you those 17yr olds “hosting companies” bosses that manage your servers from your laptop in the kitchen and are getting embarrased by moves of real hosting players. Yeah, GoDaddy is a scam, 1and1 is a scam, who else.
oh and this is a scap site. thank you.
ah censorship. classic. at least you know my thoughts…
Thank you for the data. I am already with bad host provider for my main buisness http://www.totesonwheels.com. I am looking for a place that is safe to do business. I have not been able to get emails for 7 months, this includes emails about orders. Very bad experience. I still have no emails. Now going on 8 months. How do I expose this guy and still keep my website up and going? I can not have him hurt my ecommerce even more.
[spam edit]
Treva
I’ve had a good hosting experience with Site5. I register domains with 1and1, and I hope the old ones cancel when I’ve ordered.
Hello,
After I set 29 domain names to expire and notified 1and1 by email and phone, that i do not own fax and never signed for anything that requires to own fax, one day i found that all 29 renewed. Half of them were renewed using my credit card, and when it expired 1&1 opened me a “generous” credit line, and charged all domains. Since I did not ask for this credit, nor planned to renew those 29 domains, i refused to pay. I published article about this matter at hostingcompared.com. 2 days after 1and1 disabled 20 of my domains, which were paid, and never been part of any dispute (their logic that all domains come as “package”). It’s been almost 3 month since i could use my domains…
I have started http://1and1sucks.info to collect signatures under petition to ICANN for Termination 1&1-ICANN Registrar Accreditation Agreement. I learned that there a MANY people like me,
Discussing this problems in blogs is nice, but kind of useless.
I would really appreciate if you could post your experiences to 1and1sucks.info
If for some reason it is not possible ( or you’re just being too lazy), please place a bookmark to your “experience” into your favorite social bookmarking engine (like del.iciou.us) and mark it with “1AND1SUCKS” tag.
Thanks!
Thank you for all the comments. I saw an add for 1and1 in eweek and was going to sign up, you have all saved me the grief, I will look at the other companies you suggested.
why cancel the card? just contact your bank and dispute the charge.
Same problems as ones above described. Suggest co-ordinated effort to launch Class Action Lawsuits. These people need to be stopped. I can arrange for lawyers in Canada and perhaps even help with U.S. Attorneys selection. Need to gather potential participants - rep plaintiffs for varioous jurisdictions. Where is the best firum to organmize such an initiative? Suggestions and comments welcome. Feel free to e-mail me at obie1@obiecorp.com.
1and 1,
You have lured us to transfer our domain with advertised price of $5.99. Even though we had our credit card profile set up in November 2005, you had authorized that amount immedately, you now claim that the $5.99 payment has not been made. Again, without any notifications - either in email or writing, you have locked our domain and transferred our account to your collectoin agency for additional $18.95. The agent named Andy (agent no. 525), I spoke with on June 26, 2006, self-claimed the supervisor himself, was extremely rude, and claimed there were notifications for the payment. But he cannot point to nowhere, not even in my account panel on your own servers. His words and actions exemplify the very image and impression of 1and1.com: imcompent, hostage taking, bandit, and evil. My advice to you: please unlock my domain within 3 days. Otherwise I will take every means available to enforce my rights, starting with FTC, and other regulatory agencies, and take it to Clark Howard to give more exposure to your well-deserved evil and bandit business practices.
Steak
I wish I had found this site before getting tangled up in 1&1. I signed up July 1st 2006. It has been the most difficult and flustrating experience in all my internet experience. Trouble with the slow-loading webbuilder pages, trouble uploading photos, trouble with almost everything. A multitude of unanswered e-mails and the only two times they did answer it was just something off-the-wall that didn’t really solve anything…it is horible and I’m trying to get loose and shake them off…I canceled and sent those faxes. I just hope and pray they will refund my money…(that’d be a miracle, Right?)
Buyer beware - of false or unjustified hate posted at forums and blogs…
Subtitle: 1&1 sucks…less than other hosts.
(Note: I am not affiliated or a client of 1and1!)
Anyone else find it a bit irritating how much ALL web hosting companies get criticism by consumers who:
a. think they know the law (and make legal threats)
b. never read the Terms and Conditions (but pretend to know what they bought)
c. have unrealistic expectations (that few or noone could satisfy) or worse
d. pose as angry consumers when they are could be working for/promoting a competing web host.
Who’s to blame if a site or site owner has no ~contingency plan~ for when technical/billing problems occur? Or if they don’t read your the T&C? Or if they ~can’t wait~ for an answer that is probably already provided by the self-help FAQ system or Starter Guide?? Regardless of quality, how many companies even provide 24/7 phone and email support like 1&1 does?
I checked and 1&1 has a money back period for most products which is 90-days (far longer than most hosts.)Their Terms and Conditions are long, but covered most of the questions I personally had. I also checked ther FAQs which seem fairly complete. OK so support quality and wait time can vary. This should be expected at any host. In some cases 1&1 may deserve some criticism, but many ~old~ complaints (like cancellation process, domain renewals, support wait time, control panels) have likely been or are being worked on. If a company like 1&1 Internet were truly bad, it is doubtful they could have retained over 5 million people globally. I don’t mind giving companies constructive criticism. But hateful sour grapes only leads to a good whine.
Most consumer complaints seem to stem from a misunderstanding of what a company does or does not provide. I know this will sound niave, but no big company purposely tries to lie, steal or cheat - else they would be out of business very quick. This is a basic rule of business. Is 1&1 the perfect host for everyone? No, doubtful. Are they a great host for most? Well we all have 90 days to find out. Even if you don’t like 1&1, the whole industry benefits from a big brand which forces prices down and features to increase. I know its always easy to use the web to pick on the big guys like Microsoft, AOL, 1&1, and the government, but does it make them better?? Questionable. It’s ALL relative. Of course the bigger a company is the number of complaints it will receive, but I still think many companies receive unjustified complaints on the web. If your site/company were as large as Microsoft or 1&1, think about how many unhappy clients/visitors you might have. You just can’t please everyone. Period. No matter how hard you try.
Search Google:
network solutions sucks (1,980,000 results)
godaddy sucks (166,000 results)
1&1 sucks (33,800 results)
hostway sucks (26,300)
ipower sucks (19,800 results)
register.com sucks (17,800 results)
My motto: prepare for the worst, expect the best and you will seldom experience more that temporary frustration. Just my .02 from someone who has been burned by other non-1&1 hosts and still not ~flamed~ them for perceived inadequacies. I guess for flamers, it must be cathartic, but I never trust the web just because someone posted something as ~the truth~ - that’s like saying - It’s true because I saw it on TV.
I had a lot of trouble with Orange taking payments from my credit card in the UK after I had cancelled their service. I took out a claim in my local county court and they paid up very quickly. It’s a very simple procedure, and the other side have to pay the court costs. You just state on the court claim form that they have taken money from your bank/credit card account and not supplied the goods and services.
I tried to get the website up using the tools they claimed came with the package. I had no luck. It didn’t look like the tools were even available for free as they claimed. Did I miss something? I looked around to see if 1and1 was a scam only to find this message list. So, I cancelled. Let’s see how responsive they are.
I tried to use 1&1 as a registrar twice but couldn’t! Seriously! The first time I tried to transfer a domain name fron another registrar so I followed the procedure and the final screen said that I would get an email with login instructions within 24 hours.
Two days later and nothing, so I called them and they told me that my application was flagged so it was rejected. All because I didn’t put in my tel number. That’s fine but I think they should have sent me an email or something.
Feeling a little concerned about their service I decided to try them out by registering a name instead of tranferring one.
I went through the process again and saw the final screen that said that I would get an email within 24 hours. Well, the next day the email came, but it didn’t have login instructions. Instead it said that my identity could not be verified so they wanted me to fax my ID to them. I don’t know about you but I am not faxing my ID to anybody! Who do they think they are?
I think I’ll skip 1&1. They make it too hard to sign up. I guess I have to stick to that other company with the egotistical dude.
this 1and1 company is rooted in karlsruhe, germany, and they seem to be the largest IT Company except T-Com in Germany, I had also had some horrible experience with this stupid company, any technical support emails I have to wait a week or so, when I recieved the answer, but just not the one to my question, the technical support are far to be helpful, but very fortunate! the cancelation of the account runs a little bit smoother than the author of this article, but comparing the experience with other users in other germany hosting(like starto) I am the most fortunate one. :=( wtf! are there any good hosting company in Germany? no way! you have to pay a lot more money to archiv this goal…with what kinda service? far from satisfatory!
I also have a bad experience with 1and1.com. I tried out their service for under 30 days and cancelled. Later I received threats from 1and1.com to pay otherwise they will ruin my credit. I have sent numerous emails telling them I had cancelled and they should honor their 90 guarantee policy. We had sent emails back and forth for several months until I got fed up and said I would report them for misrepresentation and fraud. Then they replied they agreed that my account was within the guarantee period and would stop their claim to go to collections and ruin my credit. They are quite rude and I wonder who is behind this company. I like the plans they offer and it is cheap but the people behind the company do not have business ethics.
I wanted to cancel my account 5 days after I opened it. They said I can’t do it because I used 50% special. It’s not like I used 50% special and canceled non-special remaining term. I never used it, period. What a joke this company is. It’s like dealing with mafia. I filed complaint with BBB. Do you know what else can be done? Class action suite sounds good!
1and1 ? I ended up with no money out of pocket. It is the amount of time trying to reason with them(1and1 Internet). The time to set up blogs and file complaints. Having to cancel my credit card , that is what scatters me to this website. The time I wasted which could be better spent elsewhere.The time to read their contract which really says that over five million people have given up their rights , to this and that and this and that and that …including class actions…
View my Blog http://1and1group.blogspot.com THAT also TAKES TIME !
-It seems the same thing is happening to all of us.
We are having the 1and1 fallout syndrome. Personally I do not believe their contract is legal , I don’t believe their actions are legal, and I do believe the awful stories I hear, and do you Know why ? It’s a question of BEEN THERE DONE THAT !
How to stop 1and1 is not easy, they have to stop themselves , and I think they are doing a good job of it, a little more rope, a little more rope , a little more rope…
I may not get the colection notice, it depends on the Attorney Generals review and on the Better Business Bureau’s expediency. Then again I only have two more days. I am curious to see who is ? I have a gut feeling that 1and1 Internet is not an Internet company at all but a collection agency…. This is where 1and1 begins to make sense to me.
There is then a better understanding of what is transpiring , all the communications ,confusion, misunderstandings… it now makes sense , there is a motive a cause and a plan , and dollar bills attached. Did you ever hear of a collection agency going bankrupt?…If so , Did you ever hear of a collection agency who prints its own debts going bankrupt?… That is something like having your own treasury and mint…
Repeat after me , 1and 1 equals = ZERO , again, again, louder !
Do you Know how to imbed that sound trackon awebsite ? I want it for my blog….
Leonid Modorsky -Leonid , I canceled on the first day and what can I say ?
1and1 does not believe in cooling off periods.I was even booked for MS Hosting which I did not want at all. I spent night shift until daylight sorting out my problems. The
stories we have are not the same. Your name is MODORSKY and you can count to 5.
Other than that yep! that’s how they operate in this case 1 and 1 = 2
We both had the same experience
I got tired of talking and decided to act.
I have two videos, one is THE GREATEST SHOW ON EARTH !
You have to decide which one. Think I am kidding ?
http://1and1blog.blogspot.com
Pixles/ Le Blogue /Flickrpro
For more talk than action http://1and1group.com
I Guess I got my soul FREED , JUST received an Email from 1and 1 saying I was bound to a year contract and just received a Credit Notification from 1and1 freeing me fronm the same contract and issuing a full credit.Now I know they don’t sleep at night cause it’s 2:42 Am
hard to believe that the left hand and the right hand are out of sinc, but who gives a FAX?
Bound and FREE. http://1fax.biz
Le Blogue
Smells like spam
When I search 1and1 class actions at yahoo a whole bunch of my domains are there, however the links do not work as 1and1 deactivated 170 of My domains and locked my account,
1and1 scams at scattered is there and functional.
My Go Daddy sites are out of 1and 1’s control
http://1and1blogs.com is the lattest of the domains which I registered.
My correspondence is still in my filing cabinet at http://1and1mail.blogspot.com
do visit …
1and1 where are my domains ?
Can you post this in your Lost and Found Domains Forum ?
1and1 We are politely asking , where are Fern Dumas’ Domains , The whole 173 of them ?
( That is pretty close to being GRAND THEFT if you ask me! )
Thank goodness someone is keeping the tags in order! As this is the ninth day that 1and 1 Internet have taken my 173 Domains off the Internet and all my links are all broken at Search Yahoo “1 and1 class actions” . I ventured out in cyber space in the hope of regaining my Search Engine Rankings.
, may just help me to achive that. I registered it at Go-Daddy and they have a fairly functional tagging system. Meanwhile 1and1 scams at scattered is a homey place holder for 1and1 class actions , and I wish to commend you for it. Thanks.
Fern Dumas
I don’t know why every once a month the 1and1 server administrator have to unplug my server for a system check and i don’t know what kind of system check that they have to do but i’m sure they are trying to rip me off. i been calling the customer service about the issue but they can’t do anything about it. i also did email to the server administrator for a complete file transfer to another server but they kept on emailing me back saying there is no servers available so anyone got a clue?
MY OLD WEB HOST SET ME UP WITH 1AND1, NOW I GO TO CHECK MY INBOX AND THE SERVER IS DOWN.WHAT DO I DO?
Does anyone know if the Attorney General of Pennsylvania and 1and1 have their offices in the same building?
It is not a stupid question. Anne-Marie called me on the phone,from the Attorney General’s Office and said that I canceled my 1and1 account and accepted the 1and1 terms of contract.I Quote †The case is closed this conversation is over!â€
Now I filed a complaint at The FTC (Federal Trade Commission) against the Attorney General)
Man did I get in deep dung for $5.95. I feel like 2 cents!
I have become a chronic complainer , I am even complaining against the Better Business Bureau who send me letters, saying that if they do not hear from me, the case has satisfactorily been resolved..
Maybe I better read my mail , sit back for a while and wait for feedback .
Fern Dumas , not so 100% satisfied
submitcomments@yahoo.com
[quote comment="15439"]Stephanie,
This one of the reason, among many, that I left 1and1. I like using Dreamweaver and had the same probelm as you’re having now. I never could figure it out and 1and1 was no help to me at all.
If you go with LivingDot I can almost gaurantee that you’ll have a much better experience; they have been great. Everytime I have a question or experience a problem and submit an email or help ticket, they respond almost immediately. There replies are always helpful and informative and they go the extra mile for their customers.
FYI: I’m am not associated with Livingdot in anyway, I do not work for them, I’m saying this because they provide great service and a quality product.
Let me know if you have any questions at all; regarding LivingDot, Dreamweaver, or anything else.
Good luck![/quote]
Hello, I currently use FrontPage 03 and sometimes MS Expression Web for my site. I’m no pro at either but they seem to work ok. I really want to move away from MS products and use Dreamweaver 8. How do you “publish” a site once you have it ready to upload?
Thanks.
I wish i checked this wensite a few days ago….
I signed up with that awful company , the order was placed in process , they charged(actually overcharged) my credit card , 6 hours later they sent me an email asking to me send them my passport copy !!!!! otherwise the order will not processed and they claimed that my credit wasn’t charged yet ALTHOUGH i checked it with my bank and it was deducted from my account , i called them for more tha 1 hour (internationl calls) billing dept. sends you to customer support , customer support sends you to Admin , admin sends you back to billing department, it’s awful!!!! i called my bank and repoted it was lost since i no longer trust them so i wont have any further charges , i cancelled the service WHICH i paid for and didnt get and i didnt get any refunds because simply they say they didnt charge my credit card, so à filed complaints to http://www.ic3.gov (internet crime complaint center) and http://www.econsumer.gov as well as http://www.bbb.org (better business bureau), also i appreciate the effort made by Dimitry building the website http://1and1sucks.info to sign a petition to be sent to ICANN (Internet Corporation for Assigned Names and Numbers) against 1and1.com
For all those who were victims like me , i strongly ask them to file complaints in these 4 websites i mentioned above so someone will take an action against this FRAUDING COMPANY
What a terrible company! I was charged £250 for traffic, in 1 month on their very basic package.
I been with 1and1 since their free 3 year trial back in 2000 and so far I have yet to experience any major problems with them. Every time I emailed them about something even if it was about a 3rd party software such as Dreamweaver or FrontPage, they answered back within a reasonable amount of time, usually within a couple hours. Just last month I decided to switch over to GoDaddy and had nothing but problems with them about moving my domain over to their server. After it was finally moved, I asked them a question about FrontPage 2003 and they said that they do not provide support for 3rd party software and that I will have to contact Microsoft or some forum about FrontPage. So I decided to move my domain back over to 1and1 where at least I have been able to get an answer even from something that has nothing to do with their product/service. After requesting a refund for my unsed hosting with GoDaddy, they tell me that they do not give refunds on hosting. So far I’m OK with 1and1 service. They seem to have decent prices, good uptime, and acceptable customer support. They are a whole lot better to me than GoDaddy has been.
Jon, I think your problem was you were using Frontpage. Not GDs.
Absolutely the worst hosting company I’ve ever encountered. I am a web applications developer by trade so I’m used to dealing with internet hosts. I’ve had minor problems with some but 1and1 is so mind boggling poor that it blows my mind. They run those slick ads and once they get your business, knowing how difficult it is to switch hosts once you’ve got your content in place, they take you to the mat. Their support is the worst I’ve encountered in this industry. I had a site that suddenly went down and stayed down for over 2 months. They could not figure out the problem and finally just stopped responding to my queries altogether. Stay away from them at all costs.
Stay away from 1and1.com. They are mean and nasty to their customers from a billing standpoint. I spoke with a Ian Morris this guys has no compasion. My username and password were comprimised and I got a police report to validate the claim. Thye refuse to wiave the charges of $40.41 cents. They sent it to collections. Remember, if they send it to collections must write a letter back to dispute the charges within 30 days. I did this and the collection agency sent the claim back and closed it out. However, 1and1 refuses to give me the authorization code to get them back. The sadi thing I never had a bag experience until now. None of their people will make exceptions even if you jump through their hoops. Remember, if they send you to collections dispute the claim within 30 days otherwise it will show up on your credit report. I spoke to people at NCO agency they will make with your SSN even if you didn’t give it to them and it can show up on your credit report. I opened a case with the FTC, BBB, and my us attorneys office. This isn’t even about the money. It’s about what they are doing is just wrong. Please do the same. Thanks.
Stay away from 1and1.com. They are mean and nasty to their customers from a billing standpoint. I spoke with a Ian Morris this guys has no compasion. My username and password were comprimised and I got a police report to validate the claim. Thye refuse to wiave the charges of $40.41 cents. They sent it to collections. Remember, if they send it to collections must write a letter back to dispute the charges within 30 days. I did this and the collection agency sent the claim back and closed it out. However, 1and1 refuses to give me the authorization code to get them back. The sadi thing I never had a bag experience until now. None of their people will make exceptions even if you jump through their hoops. Remember, if they send you to collections dispute the claim within 30 days otherwise it will show up on your credit report. I spoke to people at NCO agency they will make with your SSN even if you didn’t give it to them and it can show up on your credit report. I opened a case with the FTC, BBB, and my us attorneys office. This isn’t even about the money. It’s about what they are doing is just wrong. Please do the same. Thanks.
My complaint: I have had many of the same problems with 1and1. They tend to lag quite a bit when it comes to cancelling a package or a domain under the package. I have also had horrible response with a domain name I have registered and DNS problems with that. Where can I go to simply register a domain name at the same low price without these 1and1 problems?!? I certainly don’t use 1and1 hosting, for sure, especially after all the negative feedback I’ve heard regarding 1and1 here.
You know guys you can’t please every one, some people say those people keep on murmuring are the lazy one. You can’t expect really a good service or a good response from anyone. “Think of this”….there is no perfect person…Those people who made the server connection of a particular company such as 1and1,go daddy, network solutions…the IT technical persons are just human they are not perfect…put your selves in their shoe let us see if you can fix a problem in a minute….
I was a student of CISCO before here in USA it is not that easy to set-up a server connection.. You guys are murmuring because you don’t know how hard it is to make a network connection…If you only knew guys then you will understand these companies….
Well I know that it is not your concern how they create the network. but you must also undertand that it is not that easy,,,,,
you guys are selfish enough.. You just keep thinking money why won’t you think about being good…. I know that people in US and UK and the other part of the world were catching the time…Why not relax take a depth breath and say thanks I’m still alive though there are people make me sucks..but I know they are doing their best to resolve the problem..
If you can’t solve your problem how much them… but that is one reason why there is a tech support for every company that is to figure out and sort out what the problem could be… Those tech support of those company were not sleeping in the couch they were just like you,,, begging for money they work as AGENT… Don’t you know they keep smiling on the phone but if you see them on their chair you will see thier eyes full of tears because they wanted to help you however that is the only thing they can do for you…If they could then they will give to you the answers…
And also you have no rights to say these words to them, “fool,idiot,fuck you,you are stupid” you know those words that you says to them affects there performance… for that day… as a result all the calls on that day become bad… and it is not their fault rather your faults…… We become what we think… Those people knows that you need help that is why they were there to help you.. maybe they don’t have the answer right away but they will going to find the answers for you guys,,,,, Love you all and peace to be on earth….
im not sure why you guys are yelling with 1and1.. i got my linux package since Feb of 2006. Up to now, it’s still running smoothly. Mysql db is also good at all.. im not having any problem on it.
not to mention, the price which is very cheap.
I have been a customer of 1and1.co.uk for 3 or 4 years. In that time I have registered 30+ domains with them, spent a lot of money with them and on the whole had a pretty fault free service. HOWEVER their tech support is in the Philippines and it is unfortunately very poor.
Recently I have had to rehost 3 websites elsewhere simply because they have either mysteriously ceased to work or have gone very slow. The respose from 1and1 tech support is always to fob me off so I have found that for my sanity rehosting is the quickest and easiest solution. I have started a programme of moving all my websites from 1and1.
Perhaps one day when 1and1 lose a significant part of their customers they will take customer service seriously.
I originally registered my domain via 1and1 because I have seen so many advertisements about them and thought to myself how great it would be to use a great company.
I originally registered my domain name on December 29, 2006. I paid using my credit card.
A short time after registering my domain name and also have 1and1 hosting my internet email I started to have many problems which I didn’t like.
In October of this past year I changed an email address and the one associated with fx98.com was no longer valid. I was given a run around by 1and1 and was made to send all types of documentation to them to show them I was the actual domain owner.
December 29, 2007 I was on hold with 1and1 to change my billing account from PAYPAL to a credit card. After being on hold for more then 20 minutes I hung up the phone and sent the following email to them:
I am requesting someone call me; i am no longer going to wait On the phone with you guys anymore. I want to pay by CC NOT PAYPAL Since Paypal will be rejected. Either you guys call or discontinue my service please. i am not interested in being made to wait long periods anymore. i can easily go to another service provider.
January 2, 2008 I was informed by one of the customer services representatives (Lisa Kramer) that I was NOT Responsible for paying 1and1 internet anything else (Domain registration and/or Email services)
On or about January 4, 2008 I contacted 1and1 internet “Technical Support” and was informed that I indeed wasn’t responsible for any monies owed to them
January 7, 2008
I received a bill from 1and1 saying they tried to bill me for the extra year of my domain. I waited 25 Minutes on the phone to get an associate; Brandon at that time told me I was responsible for the domain name “fx98.com” for an additional year of services when I didn’t authorize them to renew it. A few months ago I noticed that 1and1 at first registered the domain somehow for 2 year period when I told them one. I was informed they are holding me responsible for the money I owe them. I then spoke to a supervisor who put up an argument with me and told him I was responsible for the domain, and that the other associate “MADE A MISTAKE” and I would be responsible for any fees associated with my domain fx98.com
I am totally upset and aggravated with 1and1. I thought they were one of the best companies ever but how can a “SUPERVISOR” David argue with me and tell me I was responsible for the charges regardless of the situation?
…..
I am requesting that something be done about this company now. According to the Better Business Bureau (BBB) 1and1 internet has had 460 Complaints filed against them within the past 36 months. The BBB Processed 245 Complaints within the past 12 month period.
I believe that 1and1 is committing fraud and making people pay for services they are not responsible for.
I’ve never had any problem uploading my files created in Dreamweaver and Flash to 1 and 1. I can only assume that they’ve improved in that regard in the meantime. That being said, I’ve had some RIDICULOUS problems out of them. Were it my choice, I would tell them to take a long walk off a short pier.
I work for a political campaign, and I just took over as their webmaster. Truth be told, I’m a total novice at it. When I agreed to take the job, I thought they were hiring me for my writing ability. Turns out, I was expected to improve upon a site so lousy that the previous webmaster built it in Front Page.
Anyway, the newsletter function is simply the most absurd thing I’ve ever seen. Given the nature of the site, my ability to get one out in a timely manner is absolutely vital. It’s tough enough that their newsletter “test queue” means that often, my approved email sits for five hours before I can set up distribution for it. But sometimes, it’s even worse than that…
We recently had a great news cycle. Within the span of three days, my boss was interviewed by USA Today, Washington Post, and MSNBC. I tried to get out a newsletter capitalizing on all of this, and their newsletter feature was down. I called to make sure it wasn’t something I was doing wrong on Saturday morning. They tested and verified that it was their problem, and said hey would get back to me as soon as it was taken care of.
Saturday afternoon, I try again, and it’s still down. THe clock is ticking on our news cycle. Sunday morning rolls into Sunday afternoon, and it’s still the same. Monday morning and afternoon went by, still no fix. Our news cycle is all but dead.
Tuesday morning, so much time slipped by that my boss, a sitting congressman, got on a conference call with me and 1 and 1. When a sitting Congressman asked to speak to their tech department, he got further than a nobody like me.
So the head of the tech department hems and haws for about a half hour, refusing to verify that there’s even a problem. Finally, he tells me and the Congressman that it will be fixed later that day.
Sure enough, it was. I got the newsletter sent out. And then I get a letter from their tech department telling me not only that there wasn’t a problem, but that no one had reported such a problem.
I flipped my lid and sent them an email telling them under no uncertain terms that they are not to pee on my leg and tell me it’s raining.
I am currently so angry at them that I’m ready to take it to another hosting company even if it requires doing so at my own expense.
1&1 Stole my domain name.
I was stupid enough to sign up for a free domain with hosting package. When I cancelled the hosting they would not let me regain control of the domain, despite offering to pay.
They said I would have to wait until became available to the public. It never came available and is now registered to 1&1.
They lied to me and stole my domain. Do NOT deal with them.
Good luck with your quest to discredit them.
1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more than 30 articles, interviewed more than 200 people who have been blatantly wronged by 1 & 1 Internet, talked to several consumer groups and interested attorneys, and worked with over 60 radio and TV stations on this story. Everyone has been very interested, and the investigation continues. If you have had an issue with the company, you can do the following make a difference, and get your justice:
1.) File a complaint with the Pennsylvania Attorney General’s office at http://www.pa.gov, or call the investigator Madelaine Dakour directly at (215) 560-6790. They have already received a large number of complaints, and have escalated the investigation, so make sure and contact them.
2.) File a complaint with the Better Business Bureau where they already have a completely Unsatisfactory rating by going to http://www.bbb.org
3.) File a complaint with the Federal Trade Commission at http://www.ftc.gov
4.) File a complaint with your state consumer advocacy group through the Attorney General’s office or Secretary of State’s office. Indiana’s is http://www.indianaconsumer.com
5.) Explore your state’s legislative code and find out where they stand on mandatory arbitration clauses. The Federal Arbitration Act has been shot down by state courts if they find the 1 & 1 contract to be “unconscionable” and without “mutuality” as they offer nothing for the consumer. More and more courts are ruling in favor of consumers, especially with terms and conditions that allow for illegal activity. Breach of contract, fair trade laws, fraud, and consumer laws are the tip of the legal iceberg for 1 & 1.
6.) I’m working with station affiliates of each of the major TV networks, and you can help by contacting your local station through the main sites at http://www.cbs.com, http://www.nbc.com, http://www.abc.com, and http://www.foxnews.com. Contact the investigative reporter, or simply send a news tip to the newsroom and they will follow up. Chances are, they are already aware of the major problems with the company.
7.) Keep meticulous records!
My lawsuit is pending, and I’ve been inundated with law firms wanting to take on the abysmal business practices, or lack thereof, with 1 & 1. The blatant disregard for the consumers has gotten the attention of the legal community, media, and consumers all across the country and by banding together, we can get some justice. You do not have to succumb to their tactics!
Best wishes,
Kelli J. Jack
President
Lines, Inc. Media
8425 Woodfield Crossing Blvd.
Suite #100
Indianapolis, IN 46240
(317) 469-7529
Who is the CEO if 1and1.com?
So I had my clients domain through 1and1 until they let an internet
grabber (BlackIce) steal it.
My credit card expired and I didn’t know. The website came down and when
I called they said that it had expired for lack of payment. So I paid the collection fees and then had to wait until it came out of redemption to buy it again. Well for 2 monthe I tried everyday and every domain site said that it was already taken. Finally I found that it was gone forever.
Now there were NO e-mails as they said and no notices from their collection department. I keep all my e-mails even spam ones there was nothing.
Now Black Ice who owns tje name wants $1000.00 to buy it.ITs a drag cause its a name.
1and1 is a scam company.